Starting from 2023, the “Cloud 1” service will gradually stop functioning, which has been in continuous operation for over 10 years.
This service has been updated to the new “Cloud 2” service.
This change has been made to increase connection speed and security in communication services between equipment and software.
The current cyber security protocols require a high degree of encryption to meet cyber security standards.
Current equipment already includes firmware that ensures a high level of security in remote connections to the new service and also adequate hardware to support such firmware.
Most old equipment will need a firmware update to incorporate current cyber security protocols and work with the new service.
But in other equipment, this firmware change will require a RAM size that they do NOT have, so there will be equipment manufactured a long time ago (approximately 2017 and earlier), that will not support this change due to hardware limitations.
These equipment can use our DDNS service (free) to continue accessing remotely and at no cost to the user:
This change will only affect very old equipment, which (depending on their hardware) can have two situations:
1.- they can start using the “Cloud 2” service with a FW update and a one-time payment for migration of the service.
2.- equipment that does not support the new FW will have to start using the DDNS service (www.sieraddns.com) to access them remotely.
Please note that the oldest equipment will continue to be functional (recording/playback/remote visualization) and in fact they can continue to be accessible using the free DDNS service, and that memory changes in the hardware to support more comprehensive firmware cannot be made through an upgrade but require hardware modifications.
In case of requiring a firmware update to work on the “Cloud 2” service, please contact our technical department at email@example.com